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Communications at Shands Healthcare
Other Reference Material
Frequently Asked Questions (FAQ)
How do I use the phone/beeper search?
The Communications Phone and Beeper list search is relatively simple and has a few options.
First select the data you want to search from the following list:
Shands Phone List
(includes Shands and HSC Personnel, Departments, and Beeper list)
(The personnel information here is a download from CHRIS and
may be slightly out of sync with the personnel data - up to 24 hours.
For the latest personnel information use the next data set.)
Personnel Search (CHRIS)
(This is all the Shands and UF/HSC personnel and includes all the personnel info
available to you. This will include department, department phone and the individual
information may include box numbers, cost centers, email, pagers and phone numbers.
This is a live lookup into the CHRIS data and
changes are real-time.)
Shands Departments
Shands Department Heads
Shands Homecare Contacts List
Shands Clinics
Shands Personnel List
Shands Beeper List
Once you have selected the data to search you should enter a search string in the box.
This search string varies depending on what you are searching for, obviously, but has
some standard rules:
- It is not case sensitive.
- You must type the search string exactly as it appears in the data.
- Less is probably better than more if you are having problems.
- You can search for just a single space (blank) to get the entire data set.
- You can search for anything in the data, like FAX to get a list of fax numbers.
- You can search for your department phone number to get a list of everyone with your phone number.
Beeper numbers are in the middle of the data on a single line, home phone numbers are
on the same line but a bit to the right of all other numbers
A few examples are probably necessary.
A search using the "Shands Phone/Beeper list" for "Preston" returned:
Preston,Angie Mrs. EXT:42365 SH DEPT:2659016
Preston,Carol Mrs. EXT:50042 SH DEPT:2650092
PRESTON,LAUREL MS. EXT: HC DEPT:392-5874
Preston,Louise Mrs. EXT:163 SH DEPT:9043682360
Preston,Louise Mrs. PG1:9647920#0517n HM:CALL OPER
Preston,Marilyn Ms. EXT:na SH DEPT:3387181
PRESTON,RENAE Ms. EXT: HC DEPT:3923451
Preston,Renae Ms. EYE PG1:3523935098n HM:CALL OPER
Preston,Russell EXT: SH DEPT:2650042
Preston,Scott Mr. EXT:5-0306 SH DEPT:3522650056
Preston,Scott Mr. EGR PG1:1006a HM:CALL OPER
You can see the Shands personnel entires- mixed case name with EXT: and DEPT:,
Health Center entries (all uppercase names), and the beeper
numbers (located in the middle of the data with a )the department code, PG1 (pager1) PG2 (secondary pager)
and a Home (HM) phone staggered to the right.
This format may change but the basic idea will be similar.
If I wanted a list of FAX numbers out of the phone list I would simply enter FAX as the
search string and get the following (partial):
Accounting Services - Fax 265-7966
Admissions - Administration - Fax 265-0363
Admissions - Discharge - Fax 265-0363
Anatomical Board - Fax 392-3940
Anatomical Pathology Lab - Fax 338-9889
Anatomy & Cell Biology - Fax 392-3305
Anesthesia - Admin & Fiscal Offices - Fax 265-8013
Anesthesia - Chairman's Office - Fax 392-6464
Anesthesia - Critical Care Medicine - Fax 338-9861
Anesthesia - Faculty Offices - 5th Floor - Fax 392-7029
Anesthesia - Pediatric Critical Care Medicine - Fax 265-0443
Anesthesia - Preoperative Clinic - Fax 338-9880
Anesthesia - Residents Office - Fax 265-6922
Anesthesiology Physicians - Fax 338-9880
Assoc. VP - Clinical Affairs - Fax 392-6482
Assoc. VP - Finance & Operations - Fax 392-9395
Assoc. VP - Health for External Relations - Fax 846-0242
Assoc. VP - Research & Academic Support - Fax 392-9395
Autism, Center for - Fax 846-0941
Bed Control - Fax 265-0269
Benefits - Fax 338-9807
If I wanted to find everyone with the phone number 265-0056 and wanted cover really all the
options (395-0056, 5-0056, 50056 included) I would just search for "0056" since I don't
know whether there is always a dash typed in by the people. The search for 0056 would return
the following (partial):
Adkins,Thomas Mr. EXT:4-4910 SH DEPT:2650056
Bakuzonis,Craig EXT:44689 SH DEPT:2650056
Bechtel,Mary Mrs. EXT: SH DEPT:2650056
Benton,Larry Mr. EXT:5-0220 SH DEPT:3522650056
Bianchi,Janet Mrs. EXT: SH DEPT:2650056
Bramble,Marta EXT: SH DEPT:2650056
Brunges,Barry Mr. EXT: SH DEPT:2650056
Camirand,Timothy Mr. EXT:56969 SH DEPT:2650056
ChegX,Jose DR. PSY PG1:8005683684 HM:
Cloutier,Claudia Ms. EXT:5-6971 SH DEPT:3522650056
Communications, Shands 265-0056
Cox,Kathy Mrs. EXT: SH DEPT:2650056
You can see we got an extra with that 800 pager number since it matched 0056 in the middle.
The name was changed to protect the innocent.
How do I update a phone number?
To update your personal information such as pager, extension, office location and a variety of other information
please visit the CHRIS Web site and go through a CHRIS interview. To update the number associated with your personnel
records:
- For Shands: Use CHRIS
- For the Health Center: CHRIS to update OUR records, and contact the
Health Science Center Personnel Office: 392-1204 to update your official records.
To update a department listing contact:
Communications Coordinator (265-0111)
To update a person's beeper number:
Use CHRIS
For non-personnel contact Cindy Barry
To update a Shands directory listing in the AT&T
phonebook contact:
Natika Edwards at 265-6990
Headsets
Our headset vendor is Call One. For information,
pricing and ordering you should contact Herb McMann at 1-800-749-3160. Herb knows which headsets
work with our system and which pieces you need.
Voice Mail Instructions for Shands at UF
How do I request new voice mail?
How to use - Quick Reference
Call forwarding information
III. Activating Voice Mail and Receiving Messages
Your
extension number with a voice mailbox must be
callforwarded
to the voice mail system.
See CALL FORWARDING
section.
IV. Notification of New Voice Messages
You will
be notified that you have unplayed messages
waiting
if:
A. You
have a single-line phone:
You will
receive a "stuttered" dialtone when you pick up
the receiver.
B. Your
mailbox is configured on the my-line of your
Dterm:
You
will get a "VMM" display on the Dterm screen.
C. Your
mailbox is configured to page when a new
message
has arrived.
D. Else: no
notification. You must dial the Voice
Mail
system to determine if you have any messages
waiting
in your mailbox. See section VI.
Call Forwarding Procedures for Voice Mail
| Call Forward/All Calls: |
your phone will NOT ring; ALL calls will go to Voice Mail |
| Call Forward/No Answer : |
your phone will ring approx. 5-7 times, if you do not pick up the line,
Voice Mail will answer |
| Call Forward/Busy Line : |
if your line is busy, Voice Mail will answer |
You have can have any combination of the above codes activated; We
suggest that you keep your line (that has the voice mailbox) CF/NA and
CF/BL at ALL TIMES and activate the CF/AC forwarding as necessary.
As a convenience to your callers, you should use CF/AC when
you will be away from your desk for an extended period of time (lunch hour,
vacation, etc.); when you return, simply follow the cancel procedures for
the CF/AC.
A. Single Line Users
| | Call Forward Codes: |
| |
| | | Call Forward - All Calls code: | 0 |
| | | Call Forward - Busy Line code: | 1 |
| | | Call Forward - No Answer code: | 2 |
1) Enabling
Call Forwarding
a) Lift
receiver and wait for dialtone
b) Dial
* (and respective call forward code)
c) Listen
for stuttered dialtone
d) Enter
31400
e) Tone
will sound
f) To
enable another call-forward type,
return
to step a
2) Disabling
Call Forwarding
a) Lift
receiver
b) Dial
# (and respective call forward code)
c) Listen
for stuttered dialtone
d) Tone
will sound
e) To
disable another call-forward type,
return
to step a
B. Dterm Users
| | Call Forward Buttons: |
| |
| | | Call Forward - All Calls button: | FWD-A |
| | | Call Forward - Busy Line button: | FWD-BY |
| | | Call Forward - No Answer button: | FWD-NA |
1) Enabling
Call Forwarding
a) Lift
receiver
b) Press
respective call forward button
c) "FWD"
will be displayed on dterm screen
d) Enter
31400
e) "FWD
SET 31400" will be displayed
f) Tone
will sound
g) To
enable another call-forward type,
return
to step a
2) Disabling
Call Forwarding
a) Lift
receiver
b) Press
respective call forward button
c) "FWD
CANCEL" will be displayed
d) Tone
will sound
VOICE MAIL INFORMATION
To request a new voice mailbox, please submit a work order using CHRIS.
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